Patrol Communication Technician (911 Dispatcher)

$22.08 hourly
  • Franklin County Sheriff's Office
  • Columbus, OH, USA
  • Apr 20, 2020
Full time Law Enforcement- Dispatch

Job Description

Must have taken and passed the Emergency Communication Test with the National Testing Network before being able to apply with the Franklin County Sheriff’s Office:

https://nationaltestingnetwork.com/publicsafetyjobs

Vouchers to take our Pre-Employment test are available upon request, please email us at: FCSOHR@franklincountyohio.gov

Individuals who have already taken the Pre-Employment Corrections Test who have sent their current test scores to another agency and would like to send their scores to our department, we will cover that fee to transfer your scores.

Job description:

Works under general direction and requires working knowledge of radio communications in order to coordinate radio communications between patrol officers and agencies.

Receives and transmits radio communications, dispatches personnel and equipment, and responds to requests and provides assistance as needed.
  
Operates computerized telecommunication equipment at the communications control room, monitors communications systems and transmits messages.
  
Assists public by responding to emergency calls, provides first-aid directions and other emergency assistance.
  
Routes and logs all telephone calls, disseminates information to deputies, law enforcement agencies, and fire and emergency personnel.  Other duties as may be assigned.

Knowledge of rules and guidelines pertaining to Law Enforcement Automated Data Systems operations*; federal communications commission rules and regulations*; policies and procedures applicable to operations carried out by the bureau*; safety practices; public relations; human relations; interviewing. Skill in operation of LEADS computer system*; operation of teletype communication and two-way radio equipment; operation of office equipment (e.g. personal computer, photocopier, facsimile, multi-line telephone, calculator); typing; word-processing. Ability to calculate fractions, percentages and decimals; carry out, explain, interpret, coordinate and enforce existing intra-unit policy and methods in large organization unit or agency, deal with problems involving few variables within familiar context; work alone on most projects; apply principles to solve practical, everyday problems; handle sensitive telephone, radio and terminal inquiries; handle emergency situations with highway patrol staff; recognize unusual or threatening conditions and take appropriate action; maintain accurate records; gather collate and classify information about data, people or things.

(*) May be developed after employment.

Unusual Working Conditions:

This is a twenty-four-seven operation where overtime may be necessary with short notice.  Must handle calls for service from officers and public involving death, serious injury or other emergency situation.

Minimum Qualification:

Must be 18 years old and have high school diploma or equivalent including formal education in arithmetic that includes fractions, percentages, decimals, in reading, writing and speaking common English vocabulary; 6 months training or 6 months experience in typing; 6 months training or 6 months experience in computer operations; 3 months training or 3 months experience in customer service; 1 month training or 1 month experience in operation of telecommunication and two-way radio equipment.

Must have taken and passed the Emergency Communication Test with the National Testing Network.

Must type 35 wpm. Must be able to obtain and retain LEADS certification.  Must pass pre-employment Emergency Communication Test through the National Testing Network.

Training Requirements

Must have taken and passed the Emergency Communication Test with the National Testing Network; Must be 18 years old at date of hire; Must have a High School Diploma or GED; Must type 35 WPM